Terms and Conditions

INTRODUCTION

Welcome to Sunspun Glass! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products.

By accessing or using our site, you agree to these terms. If you disagree with any part of these terms, please do not use our website.

PRODUCTS AND SERVICES

We create and sell handmade stained glass art pieces. Each item is individually crafted, and as such, slight variations in colour, shape, or texture may occur. These differences are part of what makes each piece unique.

We reserve the right to modify or discontinue any product at any time without notice.

ORDERS AND PAYMENTS

• All prices are listed in [AUD]
   
• Payment is required at the time of purchase
   
• We accept secure payment via Paypal or cash on collection
   
• Your order is confirmed once payment is received
   

If there is an issue with your order (e.g., incorrect details or out-of-stock item), we’ll contact you directly via the email provided.

SHIPPING AND DELIVERY

We offer domestic shipping. All items are packed carefully to ensure safe delivery.

• Processing time: 3–5 business days
   
• Delivery times vary by location
   
• Flat rate shipping fee of $15 

We are not liable for delays due to customs or postal services once your order has shipped.

RETURNS AND REFUNDS

Due to the fragile and custom nature of our work, all sales are final. We do not accept returns or offer refunds, except in the case of damage during shipping.

If your item arrives damaged:

• Contact us within 24 hours of delivery
   
• Provide clear photos of the item and packaging
   
• We will assess and work with you on a solution (repair, replacement, or partial refund)
   

INTELLECTUAL PROPERTY

All content on this site—including images, designs, text, and products—is the property of Sunspun Glass unless otherwise marked and may not be reproduced, copied, or used without permission.

USER CONDUCT

You agree not to use our site for any unlawful purpose or to engage in any activity that could harm the site, business, or other users.

LIMITATION AND LIABILITY

We are not liable for any indirect, incidental, or consequential damages that result from the use of, or the inability to use, our site or products.

GOVERNING LAW

These terms are governed by the laws of QLD, Australia. Any disputes shall be resolved in accordance with local laws.

CONTACT

If you have any questions about these Terms and Conditions, you can reach us at:

Emma at Sunspun Glass
Email: sunspunglass@outlook.com
Website: www.sunspunglass.com.au